Meet the Associated Home Care Management Team
Michael Trigilio, Chief Executive Officer
Michael began working with Associated Home Care in 1993. Since that time he has worked in all areas of the home care business. Currently he oversees the overall operations and direction of Associated Home Care. Over the past eight years he has been instrumental in building AHC from a small home care agency to one of the largest providers in the state. Michael has also designed and implemented internal computer systems to manage all operations of the business including scheduling, payroll and billing. He has been instrumental in securing new business and creating new opportunities and new business lines for AHC. In 2007, Michael founded Elder Home Options, LLC, a business dedicated to providing elders and disabled adults with many different housing options. This operation is still going strong with currently four residences and more on the way. Combining his experience in the home health field and computer development, Michael’s long-term goal is to provide comprehensive solutions for elders.
Michael received a Bachelor of Science in Business Administration from Salem State College. He belongs to numerous home health care and business organizations. He serves as Vice President of the board of directors for the Home Care Aide Council (formerly known as Massachusetts Council for Home Care Aide Services).
Nancy Aldrich, President
Nancy has been working with Associated Home Care since 1993. Due to her commitment of providing excellent care to frail elders in their homes, she has seen the agency grow from a “small family-run business” to a multi-faceted full service elder care company. Nancy started with AHC in the scheduling department and, as the agency grew, she has grown with them. She is the key person that coordinates all home care operations between clients, employees and schedulers. She also currently oversees the organization’s operational procedures, supervising and assisting all departments with everyday operations. Due to Nancy’s strong work ethic and her passion for helping the elderly, AHC has become the premier model for home care services on the North Shore.
Robert Dean, RN, BSN, Chief Operating Officer
Bob joined Associated Home Care in 2013 in the role of Chief Operating Officer. Well respected throughout the field, Bob adds more than 30 years of experience in the health care industry to the senior management team. In his new role as Chief Operations Officer, Bob oversees the strategic and operational responsibilities of Associated Home Care as well as supervises and manages the home care agency’s Eastern Massachusetts offices. He will be responsible for monitoring and tracking progress of all areas of the business. Most recently, Bob has served as the Vice President of Private Duty Care and Paraprofessional Services at All Care, where he worked for the past 20 years. Graduating with his certificate from the Malden Hospital School of Nursing, he went on to obtain his Bachelor of Science in Nursing from Salem State College. Additionally, Dean is currently an active Board member on both the Home Care Aide Council and Home Care Alliance.
Douglas May, Chief Financial Officer
Doug joined Associated Home Care in 2012. A Certified Public Accountant, Chartered Global Management Accountant, and Certified Financial PlannerTM, Doug brings broad experience in finance, taxes, accounting, process improvement, strategy-focused performance management, and best practice consulting. Prior to this appointment, May was serving Associated Home Care in a part-time, consulting capacity. Previously, Doug served as Director, Tax Services for McGladrey, President, Trustee Support Services, LLC and Partner, Galbraith CPA Group, LLC, a CPA and consulting firm providing tax and accounting for individuals, businesses, and trusts and estates. During his tenure as CFO of Fortune Industries, Inc., he was responsible for taking the company public, managing investor relations and investment banking relationships. He successfully managed the execution and integration of seven acquisitions and one divestiture. Doug is the co-author of an extensive continuing education program for CPAs, published and distributed nationally. He holds a Bachelor of Science degree from the Kelley School of Business, Indiana University, with a major in accounting and finance.
Susan Boeri, Program Director, Elder Home Options
Susan joined AHC in 2007. Elder Home Options manages H.E.A.R.T. Homes (Housing Elders At Residences Together), an innovative program which houses 4-6 frail older adults in a residential setting. Susan has been instrumental in the marketing of Elder Home Options, including producing and directing a sixteen minute video tour of the homes which can be viewed on the website www.heart-homes.com. She frequently makes public speaking appearances, sharing this exciting new option for elders and their families. Recently, Susan has been named Program Director of A Hand At Home, a personal concierge service dedicated to providing quality, affordable in-home services enabling seniors to live comfortably and safely in their own homes. A Hand At Home arranges and oversees approved and trusted professionals to perform needed services, including a wide range of household maintenance, repair, and renovations along with health and safety measures.
Angela Rocheleau, Regional Director
Angela joined Associated Home Care in 2013. She has 25 years of home health care experience and has dedicated her career to caring for clients and families with various home health care needs. In her 25-year career, she has participated in all aspects of home care delivery ranging from scheduling, to operations and most recently senior leadership. Her philosophy is to deliver services with a primary focus on quality, reliability and trusted, ethical service. Angela has become a respected source of information and advice for clients and families of frail, convalescing, and hospice patients. Angela has been involved with providing home care services throughout Massachusetts including Central Mass, Northern Worcester County, Greater Springfield as well as the Greater Boston area and Cape Cod. She has served on the boards of several healthcare related agencies including Mass Home Care Council and the Service Committee for Elder Services of Worcester. She graduated from Worcester State University with a Bachelor of Science degree in Health Sciences. Born, raised and educated in Worcester, Angela currently resides in Southern Worcester County with her family. In her free time she volunteers for several school, community and charitable organizations.
Maureen Wilkinson, Human Resource Manager
Maureen joined Associated Home Care in 2000, and has over a decade of experience in the healthcare industry. She started her career at Associated Home Care as a scheduler, a role that allowed her to build strong relationships with clients. Due to company growth, Maureen moved into the role of Human Resources Manager, where she managed hiring and the addition of employee benefits such as medical and dental insurance. Under her direction, additional Human Resources employees were hired to accommodate a growing workforce of over 500. Due to their efforts, AHC continues to have one of the best employee retention rates in the area. In 2012, with the addition of two new offices, Maureen has moved into her latest role of Regional Manager. This is a newly created position for Maureen, in which she will act as liaison between offices in Eastern Massachusetts, to ensure that as the company grows, all offices remain connected and follow our mission of excellence. Maureen holds a Bachelor’s Degree in Business Administration and is a life-long resident of the North Shore.
Sean Rogers, Operations Development Manager
Sean Rogers joined Associated Home Care in 2015 in the role of Operations Development Manager. In this role, Sean is charged with promoting business growth and operational efficiency and plays a critical role in advancing new technologies that will enhance operations and consumer level of care. Sean brings 20 years of experience working in the areas of Operations, IT Development, Project Management, Finance, Human Resources and Sales. Well respected throughout the Massachusetts home care industry, Sean joined the AHC team from his earlier position as Director of Operations for the Massachusetts Executive Office of Elder Affairs (EOEA). Through his position at EOEA, Sean was responsible for creating operational efficiencies throughout EOEA and the Aging Service Access Points (ASAP) network. Sean has held various supervisory positions within state government and early in his career, spent 6 years as an active duty member of the United States Coast Guard.
Associated Home Care is proud to have the highest employee retention rate in the industry. We carefully screen and employ all field staff directly. All employees receive extensive training, orientation and continuous supervision. All must pass extensive testing including a state approved written test, an in-depth personal interview, reference checks, criminal background checks, physicals and TB screenings. All employees are fully insured according to Massachusetts law and are fully bonded against theft.