10 Questions to Ask a Home Care Provider

Caregiver Respite / SupportWhen selecting a home healthcare agency, it is important to know what questions to ask. Hiring in-home care requires due diligence. By educating yourself, you can determine your needs and find a qualified reputable agency that employs caregivers who will care for your loved one with compassion and skill.

Start by acquiring the names of several home healthcare agencies as you will want to learn more about their services and reputations. Ask for a list of references, such as doctors, discharge planner, patients or their family members, and community leaders who are familiar with the provider’s quality of service. Next, ask important questions that will help you determine the best home care provider for you or your loved one. Below is a list of 10 basic questions you will want to ask any prospective home care provider:

  1. How long has the agency been providing private duty home care?
  2. Is a written, customized care plan developed in consultation with the client and family members, and is the plan updated as changes occur?
  3. Does the agency employ a nurse, social worker, or other qualified professional to make regular visits to the client’s home? How frequently?
  4. Do they closely supervise the quality of care, including maintenance of a daily journal in the client’s home and non-scheduled supervisory visits?
  5. Do they provide a written document that states the rights and responsibilities of the client, and explains the company’s privacy policy and code of ethics?
  6. How are emergencies handled after normal business hours?
  7. What are the hiring requirements for prospective employees?
  8. What screenings are performed on caregivers before they are hired?
  9. Does the agency train caregivers? What does that training entail?
  10. Are the caregivers insured and bonded through the agency?

Associated Home Care has been providing quality in-home senior healthcare services since 1991. From companionship to around the clock in-home care, our customized services are designed to bring peace of mind to individuals needing extra care for their families. Customizing care to each client’s needs is an important part of the service plan developed by our professional team and services can always be adjusted as needs change. Our nurses and caregivers are available from one to 24 hours a day, seven days a week. After an initial assessment, our nurse will personally visit with the client and family members to discuss the most beneficial and cost-effective services. Learn more about our services.